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FAQs

What is your shipping and handling policy?
Within the United States: If you have subscribed to our newsletter and are a current ISHARYA Insider, free ground shipping within the continental United States for orders over $100 will be applied to your order on www.ISHARYA.com. If your order amount is less than $100, a discounted shipping rate of $20 will apply to your order. Shipping and handling for a personalized acrylic clutch is $40 and will be added to your total.

Your jewelry order will ship from our India fulfillment center and you will receive a personalized confirmation email once the order is received and another email with tracking details once it has been processed and shipped.

In the event an item is sold out, you will be notified by one of our account executives.

Sales tax will be charged for orders shipping within California. Within India: Shipping within India is free and GST will be added at checkout. Rest of the world: A: We are pleased to offer a special discounted rate of $20 on ISHARYA.com orders shipped outside of the continental United States. Shipping and handling for a personalized acrylic clutch is $40 and will be added to your total.

While we do not collect any sales tax on orders shipped internationally, it is the customer’s responsibility to pay for any customs or duties imposed by the recipient’s country. Each country has different policies for purchases made outside of their country and unfortunately, we cannot forecast or control these fees and how long it takes to clear the package.

What are your accepted methods of payment?
We accept payment by credit card and PayPal. For those cards with billing addresses outside of the United States, please ensure that the billing and shipping address match.

What happens after I place my order?
Your jewelry order will ship from our India fulfillment center and you will receive a personalized confirmation email with tracking details. Transit time to most countries is usually 3-5 working days, but it may take up to 10 days for you to receive your package, depending on the time it takes the customs office in your country to clear your package.

What happens if a package is not delivered?
If a package is returned to ISHARYA as ‘un-deliverable’ or due to an in-correct address, you will be responsible to pay $45 to re-send the package. If you refuse a package or the package is returned to sender, the full shipping cost paid by ISHARYA will be deducted from your return, in addition to any other fees imposed by the shipping carrier to ISHARYA.

What is your cancellation and return policy?
ISHARYA strives to offer you high quality premium costume jewelry at reasonable prices. You may cancel your order within 24 hours upon placing for any reason.

If you are not satisfied with your order, you have seven (7) days from date of receipt to return it for a full refund and fourteen (14) days from date of receipt to return it in exchange for store credit, with the exception of custom orders and sale items which cannot be returned or exchanged. Any returned item must be unused and in its original condition and packaging, with all tags still attached. We will not accept returns on broken or cracked wood or resin items.

Jewelry purchased on sale or discount is “final sale”. ISHARYA does not offer price adjustments.

Custom orders on all personalized products are “final sale” and are not eligible for returns or price adjustments.

Please email [email protected] with your order number as the subject in order to request a return authorization number (“RMA#”) before sending any return, as returns will not be processed without prior approval. Returns within the continental Unites States must be sent to: ISHARYA, Inc., 4340 Stevens Creek Boulevard, Suite 275, San Jose, CA, 95129, USA., +1.415.462.6294. Returns from outside India and the continental United States must be sent to: Reliable Fashions India Pvt Ltd., 4826 , Sotiyo Ki Gali, 3rd Crossing, KGB Ka Rasta, Johari Bazar, Jaipur.(Raj)-302003, India Ph: +91 141 410 7332 Returns within India must be sent during office hours on weekdays to: Reliable Fashions India Private Limited, 302A Dheeraj Sneh, 30th Road, Pali Naka, Bandra West, Mumbai 400050, India. Ph. # +91916917007400. If you are sending by courier please share tracking details.

Where are ISHARYA products made?
ISHARYA products are all designed in India, the stones sourced primarily from Jaipur and are made throughout Asia in countries such as Thailand.

What materials are used in making ISHARYA designs?
Each piece of ISHARYA jewelry is handcrafted in gold plated brass. ISHARYA is known for using mixed mediums; such as pearls, resin or wood combined with intricate gold work. Other styles combine clear and colored resin with mirrored stones and colored glass for a modern interpretation. Every piece of ISHARYA is individually handcrafted and painstakingly quality controlled three times prior to final delivery.

How do I care for the jewelry?
ISHARYA jewelry is handcrafted by artisans and is made upon order with materials available at the time. As such, no two pieces will ever look alike. Please handle with care and store in its own soft cloth pouch.

Resin and Mirror items: Please avoid excessive force to prevent cracking or breakage. If force is applied on the piece or falls on the ground, there is a possibility that the material will crack, break, or stones will get dislodged. We will not accept any returns if any of these events occur.

ISHARYA jewels are handcrafted with natural and synthetic materials. If handled with care, the piece will last.

Any questions?
Contact us via email at [email protected] or call/ Whatsapp +91 9167007400.

Isharya Size Chart